Fitbit Sense ditches that for a magnetic charger that's considerably smaller and much easier to use. All of the past Versa watches have used a clunky cradle that you had to open and close to nestle the watch into, and while it worked well enough, it was never a great design. Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while.Fitbit also overhauled the charging accessory for the Sense. Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device.įrom there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. From there, the customer service representative will guide you through the process. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. How do I make a warranty claim with Fitbit?
It kicks in after the manufacturer warranty and could be worth a look. Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. Can I get an extended warranty?įitbit itself does not offer any sort of extended warranty, but many retailers will. It's certainly a risk going the eBay route, so proceed with caution. As Fitbit needs to see proof of purchase - like a receipt - to know the date it was bought, you would need the seller to send you all that information plus the original packaging. Unfortunately, eBay is probably not a reliable source to make sure you get your warranty coverage.
What if I bought mine through eBay? The seller said it was brand new in the box, will the warranty still apply?
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